Hospitality

Last Updated : Oct 29, 2012 |

Implements the system parameters associated with the hospitality features. Available only if Hospitality features are enabled for the system.

Example command: change system-parameters hospitality

Hospitality: page 1

Client Room Coverage Path Configuration

Indicates the server and the Property Management System (PMS) exchange coverage path information for guest stations.

Valid Entry

Usage

act-nopms

The message is acknowledged (MESSAGE ACK), but no action is taken.

act-pms

The server and PMS exchange and accept coverage path information. This field does not apply to normal PMS Protocol mode.

Controlled Restrictions Configuration

Indicates whether controlled restriction information is exchanged between the server and the PMS.

Valid Entry

Usage

act-nopms

The message is acknowledged (MESSAGE ACK), but no action is taken.

act-pms

The server and the PMS exchange and accept controlled restriction information.

Default Coverage Path for Client Rooms

Applies only to stations with a client room class of service in the occupied mode. This field is used for transparent or ASCII mode. The value in this field is also used during a translation save as the coverage path for each station with client room class of service.

Valid Entry

Usage

1 to 9999

blank

The coverage path assigned when the server receives a check-out message for a valid extension or a new check-in.

Forward PMS Message to INTUITY Lodging

This field is used only in ASCII mode.

Valid Entry

Usage

y

PMS-to-INTUITY messages are sent through the server.

n

PMS-to-INTUITY messages are sent directly to the Avaya INTUITY Lodging system.

Housekeeper Information Configuration

Indicates whether housekeeper information is exchanged between the server and the PMS.

Valid Entry

Usage

act-nopms

The message is acknowledged (MESSAGE ACK), but no action is taken.

act-pms

The server and PMS exchange and accept housekeeper information.

Journal/Schedule Endpoint

Valid Entry

Usage

Valid data extension number

A valid data extension number that is assigned to the data module connected to the Journal/Schedule printer. Cannot be a VDN extension. This extension can be the same as the PMS/ Log printer and both sets of reports can be printed on the same printer. This extension is dialed by the server to send journal information or schedule reports to the printer.

PMS_LOG

The printer is connected over a TCP/IP link, and this link is administered with a PMS_LOG service type for IP Services.

PMS_JOURNAL

The printer is connected over a TCP/IP link, and this link is administered with a PMS_JOURNAL service type for IP Services.

Message Waiting Configuration

Indicates whether message waiting notification requests and changes are being exchanged between the server and the PMS.

Valid Entry

Usage

act-nopms

The message is acknowledged (MESSAGE ACK), but no action is taken.

act-pms

Message waiting is active on the server and information between the PMS and server is transmitted.

Number of Housekeeper ID Digits

Valid Entry

Usage

0 to 6

The number of digits that the housekeeper must dial for identification.

PMS Log Endpoint

Valid Entry

Usage

Valid extension

The data extension number the server dials to access PMS. Cannot be a VDN extension.

PMS

The PMS is connected over a TCP/IP link. This link is administered with PMS service type for IP Services.

PMS LINK PARAMETERS

ASCII mode

Enables or disables ASCII-only mode used for the PMS message set. Available only with a transparent PMS protocol mode.

PMS Link Maximum Retransmission Requests

Valid Entry

Usage

1 to 5

The number of times that the PMS can request acknowledgment for a message sent to the server.

PMS Link Maximum Retransmissions

Valid Entry

Usage

1 to 5

The number of times that the server retransmits a message to the PMS in response to a negative acknowledgment, or sends an inquiry for acknowledgment from the PMS before giving up on the message.

Milliseconds Before PMS Link Acknowledgment Timeout

Regulates how quickly the system responds to a message from the PMS, also known as pace timing. This value is also used as the inquiry message (ENQ) time-out value. Should be kept as short as possible.

Valid Entry

Usage

100 to 1500

The time in milliseconds the system waits for an acknowledgment from the PMS indicating it correctly received a message.

PMS Endpoint

Valid Entry

Usage

Valid extension

The data extension number the server dials to access PMS. Cannot be a VDN extension.

PMS

The PMS is connected over a TCP/IP link. This link is administered with PMS service type for IP Services.

PMS Protocol Mode

Valid Entry

Usage

normal

transparent

Indicates the message protocol mode used between the server and PMS. Coordinate this option with your PMS vendor.

Seconds Before PMS Link Idle Timeout

Valid Entry

Usage

5 to 20

The idle time in seconds that the server waits for an acknowledgment from the PMS before the server enters link failure mode from the PMS transmission link.

Take Down Link for Lost Messages

Enables or disables taking down the PMS link if messages are getting lost. The PMS error log should be monitored if disabled.

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Announcement Ports

Indicates the equipment location of two ports on the voice synthesizer circuit pack. Available only with a voice-synthesis announcement type.

Valid Entry

Usage

1 to 250

Gateway

V1 to V9

Module

01 to 31

Port number

Announcement Type

Indicates the type of automatic wake up announcement the hotel guest receives.

Valid Entry

Usage

external

Applicable when using an announcement adjunct. Requires entry of the circuit connection to the external announcement equipment.

integrated

Requires entry of an extension for the integrated announcement.

mult-integ

Automatic Wakeup can use integrated announcement board to play any one of multiple announcements to different extensions during a wake up call. Requires entry of an announcement extension.

voice-synthesis

A voice synthesis message is heard during the wake up announcement.

music-on-hold

Uses the Music-on-Hold feature to provide the wake up announcement.

silence

Silence is heard during the wake up announcement.

Automatic Selection of DID Numbers

Enables or disables the Automatic Selection of DID Numbers for Guest Rooms feature. This feature assigns a two- to five-digit extension from a predetermined list of numbers to a hotel room telephone number that is disassociated with the room number.

Auxiliary Board for Announcement

The equipment location of an auxiliary trunk circuit that connects to the external announcement equipment. Available only for an external announcement type.

Valid Entry

Usage

1 to 250

Gateway

V1 to V9

Module

01 to 31

Port number

Custom Selection of VIP DID Numbers

The selection or removal of a DID number assigned to a room when a guest checks in. Available only if Automatic Selection of DID Numbers is enabled.

Daily Wakeup

Each extension permission can request daily wake up calls.

Default Announcement Extension

The default wake up announcement extension when using the integrated announcement board.

Available only with a multi-integrated announcement type.

Digit to Insert/Delete

Valid Entry

Usage

0 to 9

The current PMS message set uses the extension number as the room identifier. In many customer configurations, the leading digit of the extension number is dropped to screen the room number. To accommodate PMS devices that are based on room number and not extension. This leading digit can be deleted on messages from Avaya Communication Manager to the PMS, and then inserted back on messages from the PMS to Communication Manager.

Note:

The PMS interface supports three-, four-, or five-digit extensions, but prefixed extensions do not send the entire number across the interface. Only the assigned extension number is sent. Therefore, do not use prefixed extensions for numbers that are also going to use the Digit to Insert/Delete function.

Display Room Information in Call Display

Indicates the type of guest room information displayed on telephone displays.

Valid Entry

Usage

y

Telephones display the name and room number. The extension number and room number are not always the same number.

n

Telephones display the name and extension number.

Dual Wakeup

Allows or disallows each extension permission to request two wake up calls within one 24-hour period.

Extension to Receive Failed Wakeup LWC Messages

An extension that indicates where unsuccessful wake up LWC messages are stored. This is usually administered to an unassigned extension or to the attendant (attd). This extension cannot be a VDN extension. In addition, a LWC lamp for that extension is usually assigned to the attendant console as an indication of failed wake up calls.

Integrated Announcement Extension

The wake up announcement extension when using the integrated announcement board.

Available only for integrated announcement types.

Length of Time to Remain Connected to Announcement

Valid Entry

Usage

0 to 300

The length of time in seconds that a hotel guest is connected to an announcement. Applies only after the guest has heard the announcement completely one time, but continues to listen.

Number of Digits from PMS

The number of digits being sent from the PMS to the server to identify room numbers.

Valid Entry

Usage

1 to 4

For normal mode

1 to 5

For transparent or ASCII mode

blank

For mixed numbering in the server.

Number of Digits in PMS Coverage Path

Valid Entry

Usage

3 or 4

The number of digits in the coverage path.

PMS Sends Prefix

Enables or disables PMS Sends Prefix to Indicate if the PMS sends a prefix digit to the server as part of the room numbering plan.

Room Activated Wakeup with Tones

Enables or disables the activation of wake up calls with tones. Wake up calls can be activated with tones that prompt users for the time they want to wake up. This allows room activated wake up calls without the use of a speech synthesizer or a display telephone.

Routing Extension on Unavailable Voice Synthesis

Valid Entry

Usage

Assigned extension

A call is placed to this extension or to the attendant if a voice synthesis port is unavailable during voice synthesis entry of wakeup requests. This extension cannot be a VDN extension.

attd

An attendant group code.

Time of Scheduled Emergency Access Summary Report

Valid Entry

Usage

hh:mm:am/pm

The time of day that the Emergency Access Summary Report gets printed on the Journal/ Schedule printer.
Caution:

Set the report for a time other than when the system does its scheduled maintenance tests.

Time of Scheduled Wakeup Activity Report

Valid Entry

Usage

hh:mm:am/pm

The time of day that the Wakeup Activity Report gets printed on the Journal/ Schedule Printer. This report summarizes the wake up activity for each extension that had wake up activity for the past 24 hours.
Caution:

Set the report for a time other than when the system does its scheduled maintenance tests.

Time of Scheduled Wakeup Summary Report

Valid Entry

Usage

hh:mm:am/pm

The time of day that the Wakeup Summary Report gets printed on the Journal/ Schedule printer. This report gives an hour-by-hour summary of the number of scheduled wake up calls and a list of extensions to which wake up calls were attempted but were left incomplete during the hour.
Caution:

Set the report for a time other than when the system does its scheduled maintenance tests.

VIP Wakeup

Allows or disallows permission for each extension to request VIP wake up calls.

VIP Wakeups Per 5 Minutes

Available only if VIP Wakeup is enabled for each extension.

Valid Entry

Usage

1 to 50

The number of VIP Wakeup calls allowed in a 5-minute interval.

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ROOM STATES

Definition for Rooms in State 1 through 6

A definition for each room status. These definitions are only for Attendant Room Status. Accepts up to 30 characters.

State 1 could be clean, ready to use and state 2 could be occupied, needs cleaning.

HOSPITALITY FEATURES

Cancel Do-Not-Disturb for Wakeup Calls

Activates and deactivates whether a wakeup call will cancel Do-not-disturb.

Suite Check-in

Allows or disallows attendant's permission to have the system automatically check-in several related extensions with one check-in command.

Related information
Hospitality (Basic)
Hospitality (G3V3 Enhancements)