Checking the status of a switch connection from the AE Services server to Communication Manager

Last Updated : Sep 07, 2022 |

About this task

Use this procedure to check the status of a switch connection from the AE Services server to Communication Manager.

Procedure

  1. On the AE Services Management Console, navigate to Status > Status and Control > Switch Connections Summary.
  2. On the Switch Connections Summary page, select the switch connection that you just added.
  3. Click Connection Details.
  4. Review the information on the Connection Details page.
  5. Verify that the connection is in the Talking state and the online or offline status of the connection is Online.
    Note:

    If the Communication Manager connection is down, you need to verify that the AE Services CA Trusted Certificates store has the third party CA certificate used by Communication Manager.

    Important:

    After you complete this procedure, check the status of the switch connection from Communication Manager to the AE Services server. For more information, see Checking the status of a switch connection -- from Communication Manager to the AE Services server.

Related information
AE Services administration