Use the following diagnostic utilities in AE Services Management Console to check connectivity:

• ASAI Test — Use the ASAI Test utility to determine if the AE Server is communicating with Communication Manager. The ASAI Test utility sends a heartbeat message over any of the CVLAN or TSAPI links you have configured between the AE Server and Communication Manager. (Utilities > Diagnostics > AE Service > ASAI Test)

• Ping Host — Use the Ping Host utility to determine if the hostname or IP address you specify exists and is accepting requests. (Utilities > Diagnostics > Server > Ping Host)

• DMCC Test — Use the DMCC Test to test the DMCC configurations. (Utilities > Diagnostics > AE Service > DMCC Test)

• TSAPI Test — TSAPI Test is a simple test application that makes a call between two stations, primarily to verify that the client is set up correctly and the TSAPI Service has been administered correctly. TSAPI Test applies to TSAPI, JTAPI, and Telephony Web Service applications. (Utilities > Diagnostics > AE Service > TSAPI Test)

• TR/87 Test — Use the TR/87 Test utility to run tests for DMCC applications and the AE Services implementation for Microsoft Office Live Communications Server 2005, Microsoft Office Communications Server 2007. (Utilities > Diagnostics > AE Service > TR/87 Test). Some of the tests may require you to administer the dial plan in AE Services before you can execute some of the TR/87 tests.

  Note:

  The Host AA settings for AE Services (Security > Host AA) have an effect on the TR/87 Test utility. If you enable host authorization, the authorized hosts list must include the Peer Certificate CN (which is the Server Certificate Subject Name). Because the TR/87 Test utility depends on the Host AA settings and uses the same certificate that is used by Tomcat, you must restart the Web Server after adding a server certificate.

• Email Notification - You can enable email notifications from the AE Services server. If a license error occurs or the server switches to restricted mode, AE Services sends you an email notification using Simple Mail Transfer Protocol (SMTP). You can configure up to three email addresses that you want to use to receive notifications. (Utilities > Email Notification)

• Trace Route - Use the Trace Route page to run the traceroute command. The traceroute trace command allows you to trace packet routing from the AE Services server to the destination host. You can trace packet routes for network troubleshooting. A traceroute command output can indicate where the longest delays occur along the path. (Utilities > Diagnostics > Server> Trace Route)

• Network Status - Use the Network Status page to run the netstat command. The netstat command provides the information about network status and server connections running over TCP/IP.

  Note:

  Advanced Options are available only to Avaya Services technicians and System Administrators. When you select Advanced Options, the Network Status page shows a list of netstat command options.