TSAPI (including JTAPI) - checklist

Last Updated : Dec 08, 2021 |

Use this checklist if you are administering AE Services for TSAPI or JTAPI applications. AE Services JTAPI is a client side interface to the TSAPI service, and, as such it provides third party call control.

Note:

AE Services provides the option of encrypted TSAPI links. If you are administering the TSAPI service for encrypted TSAPI links, you will need to administer the TSAPI links as encrypted. If you use encrypted links you will need to administer certificates.

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Description

Notes

1

Networking > Network Configure

Required. See Configuring network interface settings.

2

Networking > AE Services (Local IP)

Required. Based on your AE Services configuration, see either of the following topics:

3

Networking > Ports

Optional. You can use the default settings.

Note:

If you have a firewall, you might need to change these settings. See TCP ports and firewall settings.

4

Communication Manager Interface > Switch Connection

Required. The Transport Layer is used. See Adding a switch connection.

5

CTI Link Administration

Required (TSAPI Link). See Administering TSAPI Links.

6

TSAPI Configuration

Optional. If you are using the AE Service Security Database for controlling device access you must administer the TSAPI Configuration settings. See Chapter 6: The Security Database.

7

Security > Security Database

Optional. If you are using the AE Service Security Database for controlling device access you must administer the TSAPI Configuration settings. See Chapter 6: The Security Database.

8

Security > Enterprise Directory

Optional. If you are using an external LDAP directory you will need to use the Enterprise Directory Configuration page. For more information, see Enterprise Directory settings in the AE Services Management Console.

9

Security > Certificate Management

Optional. if you are using link encryption, you must set up certificates. For more information, see Certificate management.