Using this license, CTI application gets real time updates of the following agent events:
Ready (Auto-in, Manual -in)
Not Ready (Aux)
Work Not ready (ACW)
Procedure
Using a web browser, log into the AE Services Management Console.
On the AE Services Management Console main menu, select Licensing > WebLM Server Access. A new browser window opend displaying the Web License Manager page.
You can access Web License Manager using the Avaya WebLM IP address in your web browser.
On the Web License Manager page, log in to WebLM.
Note:
If the WebLM server displays a Cross-Site Request Forgery vulnerability warning, ignore it because the password is sent in encrypted form in a POST request.
Click Application_Enablement to view the AE Services licensed features.
Note the number of AES ADVANCED AGENT that are licensed (VALUE_AES_ADVANCED_AGENT).
Log out of WebLM.
From the AE Services Management Console main menu, select Licensing > Reserved Licenses.
The Reserved Licenses page opens.
In the Reserved Advanced Agent Licenses box, enter the number of AES ADVANCED AGENT that are licensed that you noted in Step 5 of this procedure.
Click Apply Changes.
On the Apply Changes to Reserved Licenses page, click Apply.
From the AE Services Management Console main menu, select Maintenance > Service Controller.
On the Service Controller page, enable (check) the TSAPI Service check box.
