The term CTI link refers to a generic link type that is used in the context of Communication Manager administration. As a generic link type, it can refer to any of the following AE Services links: CVLAN Links, DLG links, and TSAPI links (the Call Control Services, the Telephony Web Service, and JTAPI use the TSAPI Service).

On an AE Services Management Console page, such as the TSAPI Services Summary, the column heading for Switch CTI link ID refers to a TSAPI link as it is administered on Communication Manager.