The ACME corporation has two inbound call groups: one group handles calls for the seed catalog and the second group handles calls for the tools catalog. Members of each group have their own desks and do not run TSAPI Service applications from any desk other than their own.
The basic permissions granted to a user are enough for these users, even with the “Extended Worktop Access” option disabled.
Table 1: Basic Permissions — Worktop Administration
Worktop Name |
Device ID |
Secondary Device Group |
Tools1 |
7701 |
Not applicable (N/A) |
Tools2 |
7702 |
N/A |
Seeds1 |
7711 |
N/A |
Seeds2 |
7712 |
N/A |
Table 2: Basic Permissions — User Administration
User ID |
Worktop Name |
Call Orig&Term |
Device/Device Monitor |
Call/Device Monitor |
Routing |
Michael |
Tools1 |
Not applicable (N/A) |
N/A |
N/A |
N/A |
Sally |
Tools2 |
N/A |
N/A |
N/A |
N/A |
Juan |
Seeds1 |
N/A |
N/A |
N/A |
N/A |
Marie |
Seeds2 |
N/A |
N/A |
N/A |
N/A |
