Checklist - Communication Manager administration for Telephony Services Application Program Interface (TSAPI) and Java Telephony Application Programming Interface (JTAPI)

Last Updated : Jan 19, 2024 |

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Description

Notes

1

Check licensing

Use display system-parameters customer-options to browse through the Optional Features and ASAI Enhanced Features screens. Confirm that you have Computer Telephony Adjunct Links.

Note:

If features are not enabled, contact your Avaya representative.

2

Enable Processor Ethernet

If you use a media server that uses Processor Ethernet, see Enabling Processor Ethernet.

3

Enable AE Services

Required for the transport layer. See Enabling AE Services.

4

Administering UCIDs

TSAPI applications that use predictive dialing and JTAPI applications must complete the tasks described in Setting up UCIDs for TSAPI and JTAPI applications.

Note:

Administering UCIDs is also recommended when using AE Services in conjunction with the Avaya Aura® Contact Center (AACC) product.

5

Add a CTI Link

See Administering a CTI Link for TSAPI, JTAPI, DMCC with Call Control, Telephony Web Service, or an AE Services integration (Microsoft or IBM Sametime).