The AE Services Import SDB capability is designed to use the flat file created by backing up the Avaya Computer Telephony SDB. For more information about creating a flat file and backing up the Avaya Computer Telephony SDB, refer to Chapter 5, “Bulk Administration,” in the Avaya Computer Telephony 1.3, Telephony Services Administration and Maintenance Guide (this document is not included with AE Services, it is included with Avaya Computer Telephony Releases 1.2 and 1.3).