Reserving unified desktop licenses

Last Updated : Sep 22, 2020 |

Unified desktop licenses are types of licenses used by TSAPI - typically for Microsoft Office Communicator (MOC) users. These users connect to AE Services via DMCC, but their licenses are controlled by TSAPI. Thus, like the TSAPI basic user licenses mentioned in the previous section, accessing the WebLM server for each license request can have a noticeable effect on performance. For example, if your Lync server initiates monitors for hundred MOCs, the TSAPI Service generally acquires a license from the WebLM server for each of these users successively. You can reduce the time by reserving unified desktop licenses. When you reserve unified desktop licenses, the TSAPI Service acquires all of the reserved licenses at startup time by making a single request to the WebLM server. If more than the reserved amount of unified desktop licenses are used at any given time, TSAPI acquires the extra licenses from the WebLM server successively.

About this task

After installing or upgrading to AE Services 6.3 or later, use this procedure to:

  • Ensure the TSAPI Service starts successfully after a system reboot.

  • Optimize the performance of the TSAPI Service.

Procedure

  1. Using a web browser, log into the AE Services Management Console.
  2. On the AE Services Management Console main menu, select Licensing > WebLM Server Access. A new browser window appears displaying the Web License Manager page.

    Alternatively, you can access Web License Manager using the Avaya WebLM IP address in your web browser.

    Important:

    If you are using a local Avaya WebLM server, then AE Services Management Console redirects you to the Web License Manager page automatically for the WebLM configuration.

    If you are using a standalone WebLM server or Avaya Aura® System Manager WebLM server Release 8.0 and later, then manually log in to the WebLM server or Avaya Aura® System Manager for the WebLM configuration.

    Note:

    If the WebLM server displays a Cross-Site Request Forgery vulnerability warning, ignore it because the password is sent in encrypted form in a POST request.

  3. On the Web License Manager page, log in to WebLM.
  4. Click Application_Enablement to view the AE Services licensed features.
  5. Note the number of Unified Desktop users that are licensed (VALUE_AES_AEC_UNIFIED_CC_DESKTOP).
  6. Log out of WebLM.
  7. From the AE Services Management Console main menu, select Licensing > Reserved Licenses. The Reserved Licenses page appears.
  8. In the Reserved Unified Desktop Licenses box, enter the number of licensed Unified Desktop users that you noted in Step 5.
  9. Click Apply Changes.
  10. On the Apply Changes to Reserved Licenses page, click Apply.
  11. Do one of the following:

    • If you need to reserve TSAPI User licenses, complete steps listed in Reserving TSAPI user licenses.

    • If you do not need to reserve TSAPI User licenses, continue to the next step.

  12. From the AE Services Management Console main menu, select Maintenance > Service Controller.
  13. On the Service Controller page, select the TSAPI Service check box.
  14. Click Restart Service.
  15. On the Restart Service page, click Restart.