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Administering Avaya Aura® Application Enablement Services
AEServices SNMP traps Alarm Codes and Messages - Part 1
Last Updated : May 23, 2024 |
SNMP Object Name avAesServiceDown
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.1
SNMP Object Description AES Service died unexpectedly
Remediation Suggestions Review each service log file to determine the reason why the service stopped.
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
|---|---|---|---|---|
AAES000 |
The AE Services POSTGRES service stopped unexpectedly |
Yes |
Yes |
Major |
AAES001 |
The AE Services POSTGRES service started successfully |
No |
Yes |
Cleared |
AAES002 |
The AE Services ASAI Link Manager service stopped unexpectedly |
Yes |
Yes |
Minor |
AAES003 |
The AE Services ASAI Link Manager service started successfully |
No |
Yes |
Cleared |
AAES004 |
The AE Services CVLAN Server stopped unexpectedly |
Yes |
Yes |
Minor |
AAES005 |
The AE Services CVLAN Server started successfully |
No |
Yes |
Cleared |
AAES006 |
The AE Services DLG Server stopped unexpectedly |
Yes |
Yes |
Minor |
AAES007 |
The AE Services DLG Server started successfully |
No |
Yes |
Cleared |
AAES008 |
The AE Services Transport service stopped unexpectedly |
Yes |
Yes |
Minor |
AAES009 |
The AE Services Transport service started successfully |
No |
Yes |
Cleared |
AAES010 |
The AE Services TSAPI service stopped unexpectedly |
Yes |
Yes |
Minor |
AAES011 |
The AE Services TSAPI service started successfully |
No |
Yes |
Cleared |
AAES012 |
The AE Services DMCC stopped unexpectedly |
Yes |
Yes |
Major |
AAES013 |
The AE Services DMCC service started successfully |
No |
Yes |
Cleared |
AAES014 |
The AE Services Lifecycle Manager stopped unexpectedly |
Yes |
Yes |
Major |
AAES015 |
The AE Services Lifecycle Manager service started successfully |
No |
Yes |
Cleared |
SNMP Object Name avAesServiceColdStart
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.2
SNMP Object Description AES Service start request received.
Remediation Suggestions N/A
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
|---|---|---|---|---|
AAES018 |
The AE Services ASAI Link Manager service cold started successfully |
No |
Yes |
Warning |
AAES020 |
The AE Services CVLAN Server cold started successfully |
No |
Yes |
Warning |
AAES022 |
The AE Services DLG Server cold started successfully |
No |
Yes |
Warning |
AAES024 |
The AE Services Transport service cold started successfully |
No |
Yes |
Warning |
AAES026 |
The AE Services TSAPI service cold started successfully |
No |
Yes |
Warning |
AAES028 |
The AE Services DMCC service cold started successfully |
No |
Yes |
Warning |
AAES030 |
The AE Services Lifecycle Manager service cold started successfully |
No |
Yes |
Warning |
SNMP Object Name avAesServiceStopped
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.3
SNMP Object Description AES Service stop request received.
Remediation Suggestions If this was planned, do nothing. Otherwise, investigate the log files to determine why the service was stopped.
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
|---|---|---|---|---|
AAES019 |
The AE Services ASAI Link Manager service stopped successfully |
No |
Yes |
Warning |
AAES021 |
The AE Services CVLAN Server stopped successfully |
No |
Yes |
Warning |
AAES023 |
The AE Services DLG Server stopped successfully |
No |
Yes |
Warning |
AAES025 |
The AE Services Transport service stopped successfully |
No |
Yes |
Warning |
AAES027 |
The AE Services TSAPI service stopped successfully |
No |
Yes |
Warning |
AAES029 |
The AE Services DMCC stopped successfully |
No |
Yes |
Warning |
AAES031 |
The AE Services Lifecycle Manager stopped successfully |
No |
Yes |
Warning |
SNMP Object Name avAesAuditServiceError
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.4
SNMP Object Description The audit service experienced an error.
Remediation Suggestions The Linux Audit service (auditd) logs to the file /var/log/audit. Review the audit log file for additional information associated with the error.
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
|---|---|---|---|---|
AAES032 |
The audit service experienced an error |
Yes |
Yes |
Minor |
SNMP Object Name avAesAuditServiceLoggingIssue
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.5
SNMP Object Description The audit service experienced a logging issue.
Remediation Suggestions The Linux Audit service (auditd) logs to the file /var/log/audit. Review the audit log file for additional information associated with the service logging issue.
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
AES Release |
|---|---|---|---|---|---|
AAES033 |
The audit service experienced a logging issue |
Yes |
Yes |
Minor |
6.3.0 |
SNMP Object Name avAesHaServiceIssue
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.6
SNMP Object Description The AE Services HA service experienced an issue.
Remediation Suggestions Execute 'sohctl -lh' on the Linux shell or view the log file /opt/mvap/logs/ha.log for more information
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
|---|---|---|---|---|
AAES034 |
The HA service experienced an error, please run 'sohctl -lh' on the Linux shell or view the log file /opt/mvap/logs/ha.log for more information |
Yes |
Yes |
Minor |
AAES035 |
The HA service cleared an error, please run 'sohctl -lh' on the Linux shell or view the log file /opt/mvap/logs/ha.log for more information |
Yes |
Yes |
Cleared |
AAES036 |
The HA service issued a failover, please run 'sohctl -lh' on the Linux shell or view the log file /opt/mvap/logs/ha.log for more information |
Yes |
Yes |
Minor |
SNMP Object Name avAesTsapiPbxDriverError
SNMP OID .1.3.6.1.4.1.6889.2.27.2.2.2.1.0.7
SNMP Object Description TSAPI PBX Driver is not responding.
Remediation Suggestions Collect log files by running the getlogs.sh command. Copy the log files generated by running the getlogs.sh command and the core files generated at /opt/mvap/logs/crash.tsrv.<pid>.tar.gz path to a different server. Share the copied files at the server with Avaya support.
Do one of the following to restart the TSAPI service:
Log in to the AE Services OAM interface and navigate to Maintenance > Services Controller > Restart TSAPI service.
On the Command Line Interface, run the mvap.sh restart TsapiService command
Restarting the TSAPI service may impact your ongoing services.
Alarm Code |
Alarm Message |
INADS Trap |
NMS Trap |
Alarm Severity |
|---|---|---|---|---|
AAES330 |
TSAPI PBX driver is not responding |
No |
Yes |
Critical |
AAES331 |
TSAPI PBX driver is back in service |
No |
Yes |
Cleared |