Two regular employees, Tom and Lalitha, normally sit at their own desks to perform their job, but may occasionally act as an in-bound call agent when a regular agent is out sick or on vacation. ACME handles this situation by creating a device group, ACD Substitutes, and assigning it to the worktops used by Tom and Lalitha.

Table 1: Shared Worktop — Device Group Administration

Device Group Object	Device IDs
ACD Substitutes	7701,7702,7711,7712

Table 2: Shared Worktop — Worktop Administration

Worktop Name	Device ID	Secondary Device Group
WKTP1	7801	ACD Substitutes
WKTP2	7802	ACD Substitutes

Table 3: Shared Worktop — User Administration

User ID	Worktop Name	Call Orig&Term	Device Monitoring	Call/Device Monitoring	Routing
Tom	WKTP1	Not applicable (N/A)	N/A	N/A	N/A
Lalitha	WKTP2	N/A	N/A	N/A	N/A

As an alternative, you could allow Michael, Sally, Juan, and Marie (the inbound call agents) to switch desks by assigning the ACD Substitutes list to the secondary device group on each worktop or by assigning the list to the Call Origination and Termination group and Device groups in each of their user profiles.

ACME also shares a worktop in its shipping department where Louise, Frank, and Susan work. There is only one worktop in this department and all three share it.

Table 4: Shared Worktop — Secondary Device Worktop Administration

Worktop Name	Device ID	Secondary Device Group
Shipping	7810	Not applicable (N/A)

Table 5: Shared Worktop — Secondary Device User Administration

User ID	Worktop Name	Call Orig&Term	Device Monitoring	Call/Device Monitoring	Routing
Louise	SHIPPING	Not applicable (N/A)	N/A	N/A	N/A
Frank	SHIPPING	N/A	N/A	N/A	N/A
Susan	SHIPPING	N/A	N/A	N/A	N/A