A worktop refers to a collection of devices. It can consist of a telephone (the primary device) and additional telephony devices, such as fax machines or modems (secondary devices). It is an abstraction of a user’s desktop devices. As such, the worktop associates the user’s workstation (computer) with the user’s telephone and any other telephony devices.

• Worktops are identified by a name and a TCP/IP network address (or a host name).

• Users can always control and monitor all the devices associated with their worktop, even if they are logged in from a different worktop.

• More than one user can be assigned to a worktop. For example, if your organization runs three shifts, and you want three different users to use the same worktop on a per-shift basis, you would assign all three users to the same worktop.

You can add a worktop manually or import multiple worktops from a .CSV file.

See Adding a Worktop for more information.