Administering a CTI Link for TSAPI, JTAPI, DMCC with Call Control, Telephony Web Service, or an AE Services integration

Last Updated : Nov 01, 2019 |

About this task

If you are administering the AE Server for TSAPI, JTAPI, DMCC with Call Control, Telephony Web Service, or an AE Services integration (Microsoft), you must administer a CTI link from Communication Manager to AE Services. Keep in mind that all clients will share the same CTI link.

Follow these steps from a Communication Manager SAT to administer a CTI link type ADJ-IP.

Procedure

  1. Type add cti-link <link number>, for example add cti-link 5.
  2. Complete the CTI LINK form as follows:
    1. In the Extension field, type an unassigned station extension.
    2. In the Type field, type ADJ-IP.
    3. In the Name field, type <name of AE Server>, for example aeserver1.