Ensuring the TSAPI service is running

Last Updated : Aug 21, 2024 |

About this task

After you administer the first (or only) TSAPI link, follow this procedure to ensure the TSAPI service is running.

From the AE Services Management Console main menu, select Status > Status and Control > TSAPI Service Summary.
On the Services Summary page, the TSAPI service status should be ONLINE. If the status is not ONLINE, do one of the following:
- If the status is STOPPED, follow these steps:
  1. From the AE Services Management Console main menu, select Maintenance > Service Controller.
  2. From the Service Controller page, check the TSAPI Service check box.
  3. Click Restart Service.
- If the status is NO LICENSE, install the TSAPI license (If you have acquired one).

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