You can enable or disable the Auto Hold feature for Microsoft Office Communicator clients. When you enable the Auto Hold feature, a Microsoft Office Communicator client that is on an active call receives a notification or a pop-up when a new call arrives.
Procedure
On the AE Services management console, go to AE Service > DMCC > Auto Hold Configuration.
To enable the Auto Hold feature, select Auto Hold.
Do one of the following:
If you want AE Services to reject holdCall requests from Microsoft Office Communicator clients, select Prevent Office Communicator clients from holding calls.
If you want AE Services to accept holdCall requests from Microsoft Office Communicator clients, clear Prevent Office Communicator clients from holding calls.
When this feature is enabled, users can only place calls on hold using the device.
Click Apply Changes.
On the Apply Changes to Auto Hold Configuration page, click Apply.
