About stopping services

Last Updated : Oct 10, 2023 |

The following table shows service dependencies and explains the effects of stopping the services listed on the Service Controller page.

Note:

A stopped AE Service will remain in a stopped state after a server reboot.

Service

Impact of stopping the service

DMCC Service

(Device, Media, and Call Control)

If you stop the DMCC service, you lose functionality of the following:

  • All DMCC services

  • All WTI services

  • AE Services implementation of Microsoft Office Live Communications Server 2005, Microsoft Office Communications Server 2007.

All other AE Services continue to operate.

Web Telephony Interface (WTI) Service

If you stop the WTI service, you lose WTI functionality, but all other AE Services continue to operate.

DLG Service

If you stop the DLG service, you lose DLG functionality, but all other AE Services continue to operate.

CVLAN Service

If you stop the CVLAN service, you lose CVLAN functionality, but all other AE Services continue to operate.

TSAPI Service

If you stop the TSAPI service, you lose TSAPI functionality and the following clients will not operate:

  • TSAPI

  • JTAPI

  • Telephony Web Service

  • DMCC with Call Control

  • WTI service

  • Microsoft Office Live Communications Server 2005, Microsoft Office Communications Server 2007.

All other AE Services continue to operate.

ASAI Link Manager

  • If you stop the ASAI Link Manager, you lose ASAI link level functionality. DMCC with Call Information Services continues to communicate with Communication Manager. The TSAPI service and the CVLAN service continue to run, but they can not communicate with the Transport Layer and Communication Manager.

    • DLG applications and Device, Media, and Call Control applications that only use device and media control can continue to communicate with Communication Manager.

    • DMCC with Call Control cannot communicate with Communication Manager.

  • If you restart the ASAI Link Manager you do not have to restart the TSAPI service, the CVLAN service, Telephony Web service, or the Device, Media, and Call Control service. These services will recover. All their clients, however, would need to reconnect.

Transport Layer Service

  • If you stop Transport Layer Services, the following services continue to run: the ASAI Link Manager, the TSAPI service, JTAPI, the CVLAN service, the DLG service, Device, Media, and Call Control with Call Information services, and Device, Media, and Call Control with Call Control services and Snapshot services, but they cannot communicate with Communication Manager.

  • Device, Media, and Call Control applications that only use device and media control continue to operate and can communicate with Communication Manager.

  • If you restart the Transport Layer Service, you do not have to restart the ASAI Link Manager, the TSAPI service, the CVLAN service and the Device, Media, and Call Control service. These services will recover. You will, however, need to restart the DLG service. Also if you restart the Transport Layer service, clients of the following services would need to reconnect: TSAPI, Telephony Web service, Device, Media, and Call Control with Call Information services, Device, Media, and Call Control with Call Control services and Snapshot services, CVLAN, DLG.