The name of the UX profile.

The description for the UX profile.

The tags associated with the UX profile. Tags are keywords that provide additional information about UX profiles. For example, if you create a UX profile for agents handling voice interactions, you can associate the "Agent — Voice" tag with the UX profile.

To add a tag, type it and press Enter. You can add multiple tags to a UX profile.

The layout assigned to the UX profile. To make a layout available for users in Avaya Workspaces, assign the layout to a UX profile and then assign the UX profile to a user profile.

To enable users to see the default Unified Widget Framework Avaya Workspaces user interface, select Default Account Layout.

The UX groups assigned to the UX profile. The users in a UX group can log in to Avaya Workspaces and see the layout that you select in the Layout field.

When you assign a UX profile to a user profile, Application Center Administration assigns the UX group created for this user profile to the UX profile. To prevent users with specific user profiles from seeing the layout, deselect the corresponding UX group from the UX Groups list.

Ensure that the number of users assigned to a single UX profile does not exceed 2,000 users.

The URL of the website that users can view on the Welcome page of Avaya Workspaces. If you do not type a URL in this field, Avaya Workspaces displays the following message on the Welcome page: No URL has been configured.

Avaya Workspaces uses the Inline Frame element on the Screenpops page. The embedded content cookies are considered third-party cookies when Avaya Workspaces uses the <iframe> syntax to display the website.

The maximum number of interaction cards that users can view in Avaya Workspaces. You can select a value from 1 to 10.

The option to select the state of agents and supervisors when they log in to Avaya Workspaces.

You can select one of the following Start Work options for your agents and supervisors:

• Go Ready: The agent views the Go Ready button in the interaction area of Avaya Workspaces.

  The agent is in the Ready state and is available to accept interactions.

  When you choose Go Ready, the Go Not Ready button is unavailable in the interaction area.

• Go Not Ready: The agent views the Go Not Ready button in the interaction area of Avaya Workspaces.

  The agent is in the Not Ready state and cannot accept interactions.

  When you select Go Not Ready, the Go Ready button is unavailable in the interaction area.

• Both: The agent can view both the Go Ready and Go Not Ready buttons in the interaction area of Avaya Workspaces, which enables them to choose to start work in the Ready or Not Ready state.

• Contact Center Default: The agent views the Start Work button in the interaction area of Avaya Workspaces. The agent is ready to accept interactions.

  When you select Contact Center Default, the Go Not Ready and Go Ready buttons are unavailable in the interaction area.

The digits to add to the number that an agent dials after enabling the Trunk access code switch at the top of the page.

If you leave this field blank, Avaya Workspaces does not display the Trunk access code switch to agents.

The number that Avaya Workspaces dials when an agent clicks Call Mailbox.

If you type a number in this field, agents can click at the top of the page and click Call Mailbox to dial the number.

The option to select an auto-save time for draft emails for an account. The default auto-save time for emails is 30 seconds, and you can select a time value of up to 30 minutes.

You must select the Email widget for the email layout and assign this layout to the UX profile assigned to the agents. For more information, see Configuring a layout.

The switch to enable Avaya Workspaces to display to agents when supervisors observe their interactions.

If you disable this switch, agents cannot see that supervisors observe their interactions.

The switch to import the widgets from an external widget library to Avaya Workspaces. When you enable this switch, Application Center Administration displays the Library URL field. In this field, you must type the external widget library URL.

For more information about configuring custom widgets, see the Workspaces Widget Framework overview.

The switch to enable users to download log files in Avaya Workspaces.

The switch to exclude personal identifying information from the log files that users download in Avaya Workspaces.

If you enable this switch, Avaya Workspaces replaces the values that correspond to the personal identifying information in the log files with the following value: **PRIVATE**.

The API key that enables you to display Google Maps to users in Avaya Workspaces.

The switch to enable VDI to support the Citrix VDI environment.

By default, the VDI Enabled switch is disabled.

For more information about configuring the Citrix VDI environment, see Checklist for enabling VDI support for agents.

The switch to enable Avaya Experience Platform™ (On-Prem + Connect) agents to simultaneously handle hybrid voice and digital interactions.

For example, an agent in the Ready state on hybrid voice can simultaneously handle digital interactions using the same interface.

The switch to enable general toast notifications in Avaya Workspaces. For example, when a supervisor broadcasts a message to agents, Avaya Workspaces displays the message as a toast notification.

The switch to enable warning notifications in Avaya Workspaces. For example, when a supervisor attempts to expand six agents on the My Agents widget, Avaya Workspaces displays the following warning message: A supervisor can expand a maximum of 5 agents at a time.

The switch to enable error notifications in Avaya Workspaces. For example, agents see error notifications when they disconnect from Avaya Workspaces due to an issue.

The switch to specify the time during which Avaya Workspaces displays notifications. When you enable this switch, Application Center Administration displays the Choose time in seconds list. You must select the value corresponding to the time in seconds when Avaya Workspaces displays notifications.

The option to select how an agent receives a notification for an incoming voice call until the agent receives the call or the call is auto-answered.

When an agent is on an active call, the agent receives a single-tone alert. When the active call ends, the agent hears an alert tone according to the following configured options:

• Continuous Loop: The agent hears a repeated ringtone.

• Single Play: The agent hears a single tone.

• Off: The agent does not hear any alert tones.

These options are available when your configuration supports this feature. For more information, contact Avaya Support at https://support.avaya.com/support.

The switch to enable or disable emojis on the messaging widget.

The switch to enable or disable uploading and sending attachments on the messaging widget.

The switch to enable or disable sending a location request on the messaging widget.

The switch to enable or disable recording and sending audio on the messaging widget.

The switch to enable or disable recording and sending video on the messaging widget.