Call Vectoring involves processing of incoming and internal calls as per a programmed set of commands. The commands, called vector commands, determine the type of processing for calls. For example, vector commands can direct calls to on-premise or off-premise destinations, hunt groups, splits or skills, or to specific call treatments such as an announcement, forced disconnect, forced busy, or delay. Vectors can queue or route calls based on different conditions. For instance, you can route important calls to the most skilled agents.

Although Call Vectoring is primarily used to handle the call activity of ACD splits or skills, you can use Call Vectoring to serve several purposes.

For more information on Call Vectoring applications, see Call Vectoring application examples in the Programming Call Vectoring Features in Avaya Aura® Call Center Elite document.