Calls to the EAS agent login ID can cover to the messaging system. Each agent must enter the agent login ID when calling the messaging system to receive messages.

Messaging system agents are assigned to EAS agent extensions. The login IDs are used for reporting adjunct tracking if the associated messaging system skill hunt group is externally measured. The aut-msg-wt button or message waiting light can be used to indicate that the login ID has a message.

An agent cannot have both messaging system and non-messaging system skills.