You can administer a split for Intraflow or Interflow, but not both. However, for a given split, you can use conditional and unconditional intraflow simultaneously. Conditional intraflow uses the Call Coverage feature and unconditional intraflow uses the Call Forwarding feature. Communication Manager uses the unconditional criterion before the conditional criterion to forward a call to the destination. When you administer unconditional and conditional intraflow for simultaneous use, Communication Manager applies the conditional intraflow criteria to the forwarded-to destination, and not to the original split.

You can administer unconditional and conditional intraflow criteria such that the Dialed Number Identification Service (DNIS) numbers appear on the agent phones. For these criteria, the DNIS number is a split extension with unassigned agent extensions. The intraflow destinations are splits with staffed agents. With such a configuration, CMS reports incoming calls for the DNIS number that is redirected using unconditional intraflow to real splits as outflowed. CMS also reports the calls to the destination split as ACD and inflowed calls.

Administer console permissions and the Call Forwarding dial access code so that a split supervisor can use a station to activate unconditional intraflow or interflow by entering the dial access code, the split extension, and the destination number.

A split supervisor cannot establish conditional intraflow from a phone.