• Use barrier codes and authorization codes to limit the use of Remote Access to authorized users.

  For information about codes and other remote access security measures, see Avaya Aura® Communication Manager Feature Description and Implementation.

• Use different authorization codes for Service Observing (SO) permissions.

• Use Facility Restriction Levels (FRLs) and restrictions, such as the authorization code Class of Restriction (COR), to restrict Remote Access service observer access to other destinations such as stations or trunks.

• Use Call Prompting for additional security.

Assign the VDN, barrier code, and authorization code calling and Service Observing permissions and administer the Can Be A Service Observer field on the Class of Restriction screen.