Call Prompting: Digits collected by Call Prompting are passed with current call information to an IVR system adjunct.

Direct Agent Calling: DAC allows an adjunct to direct a call to a particular ACD agent and have the call treated as an ACD call. Calls that enter the communication server as ACD calls and are routed to a particular agent using adjunct routing, or are transferred using a third-party make-call request, are treated as ACD calls for the duration of the call. See Automatic Call Distribution for more information on direct agent calls.

Priority Calling: CallVisor ASAI allows both Priority Calling and DAC for the same call.