Support of call center features

Last Updated : Sep 08, 2012 |

Information transport supports these call center features:

  • Enhanced Look-Ahead Interflow: Routes calls from busy call centers to centers that are less busy.

    Note:

    Look-Ahead Interflow information can be forwarded using information transport or the traditional codeset 6/7 LAI IE.

  • Best Service Routing: Routes calls to the best available agents irrespective of the agent location.

  • Universal Call ID: Provides a means to collect and trace call data from multiple call centers.