NCR activation using ASAI adjunct route operations

Last Updated : May 14, 2018 |

NCR can be invoked by specifying the activate NCR option for the ASAI route message in a route select ASAI message sent by a CTI application to the Avaya Communication Manager after an adjunct routing vector step is executed during call vector processing. This Communication Manager capability provides greater flexibility for CTI applications to directly route calls to PSTN or VPN endpoints without the need to specify a VDN extension in the route select ASAI message to route the call instead to a VDN and vector step that activates NCR via a route-to number ~r or queue-to-best vector step. The invocation of NCR by the adjunct routing vector step route select ASAI message for various NCT-type protocols follows the same rules as used for the route-to number ~r or queue-to-best vector step operations.

For more information, see the following ASAI documents:

  • For information on the call options codepoint for NCR routing or the ASAI Call Route Selection message, see the ASAI Protocol Reference document.

  • For information on feature interactions, see the ASAI Technical Reference document.