Example using Call Prompting

Last Updated : Sep 08, 2012 |

The procedure described in the previous section can be enhanced by using Call Prompting. For example, the user can dial a general telephone number where the VDN points to a Call Prompting vector.

Staying with the automobile club example, recall that in examples of services and corresponding DNIS digits, 800-765-5555 is a general telephone number for the service. Recall also that in VDN skill preferences assignments example, 6005 is the VDN for the 800 number and VDN 6005 points to vector 1.

The following vector shows how vector 1 appears.

Call Prompting vector for the automobile club

1.  wait-time 0 seconds hearing ringback
2.  collect 1 digits after announcement 5678 [For emergency road service, dial 1. Para asistencia con su automovil, 
    marque el dos. For travel route directions, dial 3. Para informacion sobre rutas, marque el cuatro.]
3.  route-to number 6001 with cov n if digit = 1 [English Emergency Road Service VDN]
4.  route-to number 6002 with cov n if digit = 2 [Bilingual Emergency Road Service VDN])
5.  route-to number 6003 with cov n if digit = 3 [English Route Planning VDN]
6.  route-to number 6004 with cov n if digit = 4 [Bilingual Route Planning VDN]
7.  route-to number 6002 with cov n if unconditionally [Bilingual Emergency Road Service VDN]

Once the caller dials 800-765-5555, the call enters Communication Manager and is directed to VDN 6005, which points to the Call Prompting vector. Vector processing begins. Step 1 provides ringback if the caller has to queue for the announcement in step 2. The collect digits command in step 2 first provides an announcement that requests the caller to dial 1, 2, 3, or 4, based on the caller need and language. If the caller dials a digit other than one of the four specified, each of the route-to...if digits commands in steps 3 through 6 fails and control passes to the route-to...if unconditionally command in step 7, which unconditionally routes the call to VDN 6002. This VDN is assigned the bilingual emergency road service skill and points to vector 2, which is provided in the previous section.

If the caller dials 4, step 3 through 5 fail because the required digit, 1, 2, or 3, respectively, was not dialed. Thereafter, control passes to step 6, where the route to...if digit command finds a digit match and consequently routes the call to VDN 6004. This VDN is assigned the bilingual route planning skill and also points to vector 2, which is provided in the previous section.

Note:

VDN Override applies to the skills assigned to the VDN.