Auto reserve is a feature that you can use to ensure that the service level is met in critical skills. When a critical skill does not meet the administered service level, auto reserve puts agents in standby for their other skills ensuring that there is an available agent when the next call arrives for the critical skill. When an agent becomes available, all of the assigned skills are checked to see if any auto reserve skills are not meeting the target service level. If so, the agent is made available only in the those skills.

For information on administration of the auto reserve option, see Service Level Maximizer in the Administering Avaya Aura® Call Center Elite document.