Reporting adjuncts are applications for organizations that use Communication Manager to process large volumes of calls using ACD and the Avaya Proactive Contact (PC) outbound dialer or Proactive Outreach Manager (POM). Reporting adjuncts include Avaya Call Management System or Avaya IQ.
Reporting adjuncts support solutions for:
Routing and agent selection tracking
Multisite contact centers
Remote agents
Reporting
Interfaces to other systems
Workforce management
Desktop applications
System recovery
Quality monitoring
