All splits or skill with the same coverage path are automatically assigned the same Don’t Answer Interval. The default Don’t Answer Interval is 2. If Intraflow using Coverage is active, the Coverage Don’t Answer Interval associated with Call Coverage begins when a call enters the split or skill queue. If the Coverage Don’t Answer interval expires before either of the two delay-announcement intervals expires, a call is redirected to coverage. If either of the delay-announcement intervals expires before the Coverage Don’t Answer interval, the call is connected to a delay announcement, if available. If no coverage point is available to handle a call, a call remains in queue and can be connected to a delay announcement. |
