Use Location Preference Distribution to route incoming ACD calls to agents in the same location as the incoming trunk on which the arriving call originated. With Location Preference Distribution, you do not have to use trunks between locations. You can reduce the trunking costs and save trunks for additional incoming calls. If an incoming caller cannot be matched to an agent in the same location, the system routes the calls to agents at different locations. In this case, the administered distribution algorithms determine routing without regard to location.

When there is more than one choice for call delivery, Local Preference Distribution matches the trunk and the agent location numbers. The Multiple Locations feature defines the location number. Delivery preference is given to the agent whose location number matches the incoming trunk location number. Location Preference Distribution takes precedence over most other caller-agent selection features except for direct agent and reserve agent calls.