VDN flow in

CMS

Calls that flow into the VDN using a route-to VDN command or by Redirection on No Answer to a VDN.

BCMS

(Not tracked.)

VDN flow out

CMS

Calls that successfully flow out of a VDN to another VDN or to an external location using a route-to command.

BCMS

Same as for CMS.