When RONA is invoked for a call, the system:
Places an agent in the Aux work mode and the agent is unavailable to receive calls from other splits or skills. In an AAS, the agent is logged out.
Redirects split or skill calls back to the split or skill or administered VDN. Redirected calls are requeued at the highest priority so that the calls are distributed before any other split or skill calls.
Sends a message to CMS. When a RONA time out occurs, the noans-alrt lamp for the split or skill lights steadily. The supervisor presses the noans-alrt button to view the login ID or the extension and name of the last agent timed out with RONA.
Records the redirection in BCMS or CMS.
