Service Observing from a SIP endpoint works as follows:
A service observer does not have to be logged-in as an agent to enable Service Observing on an object (VDN, agent, or station).
If logged-in as an agent, a service observer must be in an AUX work state to enable Service Observing on an object (VDN, agent, or station).
Interaction |
Description |
Basic |
The basic mode starts in the listen-only mode and can be changed to the listen-talk or coach mode, based on the configuration done on the phone. |
No-talk |
The no-talk mode starts in listen-only mode. This mode cannot be changed to the listen-talk or coach modes. |
Next-Call |
The next-call mode starts observing association when the next call arrives. This mode starts in the listen-only mode and can be changed to the listen-talk or coach mode, based on the configuration done on the phone.
Note:
Warning tones do not play when observing using the Next-Call mode.
|
VDN-By-Loc |
For this mode, you must enter the VDN extension and location number. The VDN-By-Loc mode starts in the listen-only mode and can be changed to the listen-talk or coach mode, based on the configuration done on the phone. The VDN-By-Loc mode combines Listen Only and Listen/Talk versions of non-SIP FAC activated VDN SO. |
