Singlesite BSR is a simple, logical extension of Call Vectoring. Like any other vector, vectors with BSR commands are assigned to more than one VDN. Using new vector commands and command elements, you tell the Communication Manager to compare specific splits or skills for each call that is processed in that vector. Throughout the comparison, Communication Manager can remember which resource is the best based on how you define best. BSR vectors can deliver a call to the first available agent found, or check all the specified resources and deliver the call to the best split or skill. If no agents are available in any split or skill, Communication Manager queues the call to the split or skill with the shortest adjusted EWT.