Some VuStats data is accumulated for a login session of an agent. The shift data clears either at midnight or the next time the agent logs in depending on how the system is administered. If the data clears at login and agents log out to go to lunch, the system clears the accumulated data when the agents log back in after lunch.

To accumulate the statistics for a day, agents and supervisors must keep a running total of all the login sessions. You can use historical data instead and require agents to enter the AUX work mode when agents are temporarily unavailable, or administer the system to clear shift data at midnight.