Before you administer UCID, note that UCIDs are successfully transmitted only when all Communication Manager network components meet the requirements, software and connections, specified in the table.
Some requirements vary, based on the use of UCID. The following table lists requirements for different applications of UCID.
Operation |
Requirement |
UCID sent between two Communication Manager |
ISDN (BRI/PRI) trunks with Shared User-to-User Information (UUI) or QSIG service protocol, or SIP trunks with Shared UUI |
UCID sent from Communication Manager to the IVR system |
ASAI link to the IVR system |
Communication Manager receives UCID from the IVR system |
ISDN-PRI connection (with shared UUI) between Communication Manager and the IVR system |
Communication Manager sends UCIDs to CMS |
Ethernet connection from Communication Manager to CMS |
Communication Manager sends UCIDs to a CTI Application |
ASAI link to adjunct |
To maximize the benefits of UCID, use the updated version of Avaya Communication Manager.
In the case a Communication Manager network component cannot support UCIDs, administer the component, that is, trunk group, ASAI connection, or CMS software, to deny sending and receiving of UCID. For example, if an Avaya Communication Manager is connected to a non-Avaya switch, administer the connecting trunk to not send UCID over that trunk for outgoing calls.
