Forced Logout Override

Last Updated : Jun 05, 2013 |

Agents can perform any of the following actions to cancel Forced Logout:

  • Press logout-ovr when on an ACD call.

  • Press logout-ovr anytime during the shift. The forced logout time resets for the next day.

  • Log in again. The forced logout time resets for the next day.

Note:

The agent can toggle the forced logout override button to remove the override.

The forced logout override button flutters in one of the following conditions:

  • The administrator does not configure the logout time on the Agent LoginID screen, but the agent presses the forced logout override button.

  • The forced logout time elapses, and the agent presses the button.