Use Rolling ASA to test whether vector processing queues the call to additional splits or skills when the main split or skill does not currently meet the targeted threshold.
Do not use Rolling ASA conditionals to prevent calls from queuing to the main split or skill, or being answered in the principal VDN. If no calls are being answered in the main split or skill or VDN, the value of rolling ASA does not change. This can result in all future calls being locked out of the main split or skill, or VDN unless there are other call vectors in the system directing calls.
Important:
To implement a call flow that tests whether or not to queue a call to a main split or skill, use the EWT feature.
