The Class of Restriction (COR) for the station which the supervisor uses to force an action must have the permission to do so, as indicated by the Can Force a Work State Change field.

Each agent whose work state is being changed must have the COR Work State Can Be Forced field set to y.

Forced Logout by Location applies only to the server on which you administered the feature. If the system is fragmented into multiple servers [Main/Local Survivable Processor (LSP) / Enterprise Survivable Server (ESS)], you must administer the feature separately on each individual server.