EAS supports agent login, logout, and change in work mode requests. Agent login requests must contain an EAS agent login ID and an optional password delimited by the pound (#) sign in the login request user code IE. Agent logout requests and work mode change requests can contain the physical extension or login ID of the agent.

Call Forwarding and Send all Calls (SAC) feature requests are denied for EAS login IDs but can be requested for EAS physical extensions where an EAS agent is logged in.