With vectors variables, you can create variables to:

• Improve the general efficiency of vector administration

• Provide increased manager and application control over call treatments

• Create vectors that better serve the call center operations

Vector variables are defined in a central variable administration table, but the values assigned to some types of variables can also be quickly changed by means of special vectors, VDNs and FACs that you create for that purpose.

Different types of variables are available to meet different types of call processing needs. Depending on the variable type, variables can use either call-specific data, or fixed values that are identical for all calls. In either case, an administered variable can be reused in many vectors. You can view the vector variable usage by entering the list measurements summary maintenance command.

For more information on VIV capabilities, administration requirements, and vector examples, see the Programming Call Vectoring Features in Avaya Aura® Call Center Elite document.