Staffing non-EAS agent extensions

Last Updated : Aug 08, 2013 |

To staff a non-Expert Agent Selection (EAS) agent extension on Communication Manager, an agent must:

  1. Type an access code to log in or press the LOGIN Abbreviated Dialing (AD) button on the deskphone.

  2. Type a split number and a login ID.

You can use Communication Manager to administer the login access code, the LOGIN AD button, and the length of the login ID. You can also assign the split number to the LOGIN AD button or to another button on the deskphone.