Best Service Routing: Best Service Routing-related data is sent in addition to the associated ASAI user data and UCID.

Intraflow and Interflow: Intraflow and Interflow allow you to redirect ACD calls from one split or skill to another split or skill when the splits/skills are not vector-controlled. Intraflow redirects calls to other splits/skills within the system using Call Coverage or Call Forwarding All Calls. Interflow redirects calls to an external split or skill or location using Call Forwarding All Calls.