Auto-Available Skills (AAS)

To grant permission to an agent to add a skill that is administered as Auto-Available, use the AAS field on the Agent Login ID screen.

Basic Call Management System (BCMS)

BCMS tracks new skills as soon as an agent adds the skills. When an agent removes a skill, the real-time agent information specific to the skill is removed from the real-time reports, but the skill still appears on the historical reports.

Expert Agent Selection-Preference Handling Distribution (EAS-PHD)

Use the EAS-PHD field so that agents cannot remove the assigned direct agent skill.

In an EAS environment, agents must have at least one assigned skill during a login session. With EAS-PHD, agents can add up to 120 skills. Without EAS-PHD, agents can add up to four skills.

VuStats

BCMS interactions are applicable to VuStats as BCMS gathers the VuStats display information.