Agent Mobility integrates with Avaya Extension to Cellular (EC500) enabling Expert Agent Selection (EAS) agents to function outside the corporate network. Administrators can configure EC500 mapped mobile agents to log in and work when they are working remotely. With the EC500 feature, users can use a single number to make inbound and outbound calls.

For information about configuring Agent Mobility, see Administering Avaya Aura® Call Center Elite.

Using Feature Name Extensions (FNEs), mobile agents can log in, log out, change work-modes, and query their work-mode. Agents can also use FNEs to perform additional functions, such as Idle Appearance Select, Conference Complete, Conference on Answer, Transfer Complete, and Transfer on Hang-Up.

You must have sufficient licensing of Off-PBX Telephones - type EC500 available.