Data sent with an ASAI call route request

Last Updated : Aug 27, 2019 |

When a call encounters an adjunct routing link command and if the call is not queued to a split, the switch sends an ASAI message that requests a call route over the specified adjunct link. The following list identifies the contents of the message, along with a comment or a brief explanation for each item:

Calling number information

The calling party number or billing number (CPN/BN) that is provided by ISDN-PRI or R2-MFC signaling facilities. If the call originates from a local switch extension, this extension is the calling number.

Originating line information (II-digits)

A two-digit code that is provided by ISDN-PRI facilities that indicates the type of originating line. This information is not provided by SIP facilities.

Called number

The originally called extension if a call is forwarded to a VDN, or the first VDN through which the call was routed if the call was not forwarded to the VDN.

If the VDN Override for the Trunk ASAI Messages feature is in effect for an incoming call, the active VDN extension (instead of the Called Number received in the SETUP or INVITE message) is sent in the Called Number for the Call Offered, Alerting, Queued, Connect, and Adjunct Route-Request ASAI Event Reports.

Routing VDN

The last VDN that routed the call to the vector that contains the adjunct routing link command.

Call identifier

An ASAI identifier that permits the ASAI adjunct to track multiple calls by either Event Notification or 3rd Party Call Control. For more information on ASAI, see Communication Manager CallVisor ASAI Technical Reference.

Enhanced Information Forwarding (related data) and Look-Ahead Interflow information (if any)

Includes the original VDN display information, the priority level of the call at the originating switch, and the time that the call entered vector processing.

Digits collected by Call Prompting or Caller Information Forwarding (CINFO) (if any, maximum of 16 digits)

Digits that are collected by the most recent collect digits command. For more information, see Call Prompting, ANI /II-digits routing and Caller Information Forwarding (CINFO) in the Programming Call Vectoring Features in Avaya Aura® Call Center Elite document.

User-to-User Information (UUI)

User-provided data that is associated with the call. If provided by ASAI, this data was provided in a 3rd-Party-Make-Call, Auto-Dial, or Route-Select message. If provided over an ISDN or SIP trunk, the data was in the SETUP or INVITE message that delivered the call to this switch. Calls that contain UUI specifically used by ASAI allow ASAI UUI to be propagated to the new call during a manual transfer or conference operation. ASAI UUI is propagated to a new call during its establishment when the agent presses the transfer/conference button the first time. If the call is transferred to a remote switch, the ASAI UUI from the first call is copied into the SETUP or INVITE message sent for the second call, in which case, the alerting event message sent to an ASAI application contains the ASAI information.