To work efficiently, record goals, VDN extensions, vector numbers, and other information on paper before you begin your administration session. To do this, complete the following:
Procedure
Select the group of callers for which singlesite BSR is to be used and identify the VDNs and vectors to support the group.
Define your business goals.
For example, your business goals in using BSR can be to achieve a faster Average Speed of Answer (ASA) for a certain call type, or perhaps better service by routing calls to the most qualified agents.
Different VDNs or vectors have different goals.
Decide which agent selection strategy to assign to each VDN in order to achieve the goals relevant to the VDN.
Decide if the VDNs must follow VDN Override Rules.
