The 96X1 SIP agent deskphones offer the following value-added capabilities:
Agent log in and log out using a button on the deskphone.
Consistent view of information on the Agent Information Line. Deskphone displays VuStats or Q-calls/Q-time information.
Consistent view of information on the Agent Status Line. Deskphone displays collected digits without user action if information is available with a call.
Contact lists, call logs, and menu of options and settings to customize agent deskphones.
Deskphone screen for viewing and managing calls.
Display of the list of assigned skill numbers with alerts when the skills change.
Display of the number of direct agent calls waiting for an agent.
Feature buttons to change agent work modes and work states.
Handling of confirmation or denial tones when an agent logs in to the system.
Improved user interaction with entry for features with specific displays and validations: The Communication Manager option settings are passed to the deskphone to customize the user interface.
Softkeys to select an option or action displayed on the deskphone screen.
Text display of denial and error conditions.
Text or icon displays, in addition to lamp indications for the auto-in and manual-in agent work modes and work states, such as Avail, On-ACD, AUX, and ACW, as well as pending changes.
