Proactive Contact launches an outbound call using an ASAI third-party make call operation to an available acquired agent in AUX work. The priority call parameter for the third-party make call operation must be set to y.

Communication Manager connects the call to the agent at the same time the outbound connections are being established.

The call delivery is reported to the reporting adjuncts.

• CMS receives an ACD-OUT OCM (ACDO) call that is associated with the assigned reporting skill instead of an AUX-IN call based on the setting of the Third-Party Make Call priority flag. The call is reported to CMS only if Proactive Contact non switch-classified calls are administered. For more information, see Administering PC non switch-classified calls for improved reporting in the Administering Avaya Aura® Call Center Elite document.

• Avaya IQ receives a message to ignore these events.