Preference Handling Distribution Examples

Last Updated : Sep 08, 2012 |

The following table is an example of how calls queue with Preference Handling Distribution.

Agent is assigned skills and skill levels...

These calls are in queue...

Skill 11, skill level 1

Waiting 15 seconds, priority medium.

Skill 21, skill level 8

Waiting 30 seconds, priority low.

Skill 31, skill level 16

Waiting 45 seconds, priority medium.